Back

US Air Force Training Management

The Education and Training Management System (ETMS) streamlines training mandates and keeps Airmen and Guardians on track with their career development while remaining mission-ready.

Role

Deliverables

Lead UX/UI Designer
User Centered Design Event Coordinator

User Centered Design Event
Customer Requirements - Backlog
User Journey Map
Wireframe Designs
Usability Testing and reports





We conducted a 5-day User Centered Design event with our stakeholder to gather requirements, journey mapping and sketching wireframes .

Outcomes

We learned the current system being used had a variety of concerns from UX/UI to data integrity and were tasked with creating a more usable and wholistic tool that could be built in the MyVector platform.

Concerns

Software over 20 Years old
TRaining and Personnel records not connected
Non-Intuitive class creation process
High maintenance costs

User Roles, Required Functionality and User Mapping


Functionality for base and admin user roles

Unit Training Managers, Employment Development Specialists:
Create/Import Course for the Course Catalog
Create In-Person and Virtual classes
Create or import a class roster
Create and submit training funding form
Assign training to Airmen and Guardians
Mark training complete for Airmen and Guardians

Airmen and Guardians:
View assigned training and class details
Fill and submit training funding request form
Submit training to be marked complete if necessary
View personal and updated training record

Prototyping and User Testing

Monthly testing Sessions
Testing prototypes/designs and implemented functionality
Up to 25 testers per session
Pass/Fail and written feedback through forms
Feedback reviewed for Product Decisions

Conclusions and takeaways


Scalable Impact:
Launched a unified platform currently supporting 4,000+ daily active users across the Air Force.

Accelerated Delivery:
Spearheaded an agile design-to-development workflow that delivered the full scope of work 3 months ahead of schedule.

Fiscal Responsibility:
Displaced a legacy system, saving the DAF millions in annual maintenance.

Modernized Architecture:
Transitioned the experience to a high-performance Angular-based UI, improving load times and component reusability.

Proven Success:
The project’s success directly resulted in the approval and funding of Phase 2, expanding the system’s functionality and feature set.

Biggest Challenge
Faced with initial resistance to change, we pivoted to a high-touch engagement model. By presenting low-fidelity designs early and maintaining a consistent feedback loop, we secured stakeholder trust and accelerated the approval process, turning potential roadblocks into collaborative partners.